Refund and Returns Policy
1. Introduction
At Gorila Nutrition, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.
2. Returns
- Eligibility: You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as opened supplements, may not be eligible for return unless they are defective or damaged.
- Process: To initiate a return, please contact our customer support team at Contact@gorilanutrition.com with your order number and reason for the return. We will provide you with a return label and instructions on how to send your item back to us.
3. Refunds
- Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within 3-5 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
- Restocking Fee: A 20% restocking fee may apply to returns that are not due to our error.
4. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [insert contact email]. We will arrange for a replacement or issue a refund as per your preference.
5. Non-Returnable Items
- Exclusions: Certain items are non-returnable, including opened supplements, perishable goods, and items marked as final sale. Additionally, gift cards and downloadable software products are not eligible for return.
6. Shipping Costs
- Return Shipping: We will cover the cost of return shipping for defective or damaged items. For all other returns, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.
- Original Shipping Costs: If you receive a refund, the cost of original shipping will be deducted from your refund unless the return is due to our error.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Gorila Nutrition
Email : Customerservice@gorilanutrition.com
Email : Contact@gorilanutrition.com
Phone number : +212 717-101660
Address : Boulevard Wafa, 30070 Fes, Morocco
Email : Contact@gorilanutrition.com
Phone number : +212 717-101660
Address : Boulevard Wafa, 30070 Fes, Morocco
By making a purchase on our site, you agree to this Refund and Returns Policy.
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